Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests by Dana Chisnell, Jared Spool, Jeffrey Rubin

Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests



Download Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests




Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests Dana Chisnell, Jared Spool, Jeffrey Rubin
Language: English
Page: 386
Format: pdf
ISBN: 0470185481, 9780470185483
Publisher: Wiley

Whether it?s software, a cell phone, or a refrigerator, your customer wants?no, expects?your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You?ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product?s usability, and more.

From the Back Cover

Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

Learn to recognize factors that limit usability

Decide whether testing should occur in a lab setting or at the site where the product is used

Set up a test plan to assess goals for your product's usability

Choose and train effective test moderators

Decide on the best way to collect and review data

Report the results and make recommendations

Learn user-centered design principles and practices — the context for usability testing

Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

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